Room Reservation & Service Policies
1. Included Services
- Welcome drinks.
- Complimentary bottled water, tea, and coffee.
- Parking area.
- Swimming pool.
- Free Wi-Fi access in the main lobby, public areas, and guest rooms.
2. Cancellation & No-Show Policy
- Cancellations made within 3 days before the arrival date will be charged 50% of one night’s room rate based on the contract rate.
- Cancellations made on the arrival date or in case of no-show will be charged one night’s room rate based on the contract rate (except in cases of storms, natural disasters, or accidents).
3. Room Reservation & Service Regulations
- Check-in time is after 14:00, and check-out time is before 12:00 noon.
- Late check-out from 12:00 to 18:00 will be charged an additional 50% of one night’s room rate based on the contract rate.
- Late check-out after 18:00 will be charged an additional one night’s room rate based on the contract rate.
- Early check-in before 7:00 a.m. will be charged an additional one night’s room rate based on the contract rate.
- Early check-in between 7:00 a.m. and 14:00 will be charged an additional 50% of one night’s room rate based on the contract rate.
- If Party B wishes to check in early or check out late, prior notice must be given to Party A, and it will depend on room availability at the time of booking.
- Party B must notify Party A by fax or email with full details for each group, including: number of guests, nationality, number and type of rooms, bed preferences, arrival and departure dates and times, payment method, and VAT invoice details (if applicable).